MASTER SYLLABUS
Course Number & title: Business
319, Operations Management
Department(s): Management
Credit hours: 3
Prerequisites: Business 240 and Mathematics 208
Fees and charges: $20 course fee to cover costs associated with the individualized, external student writing assessment
Effective catalog date for this master syllabus: 2006-2007
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1. Catalog description:
This is an introduction to the operations function. A study of modern theory and practice relating to the operations function in both manufacturing and service organizations. Quantitative management tools will be surveyed.
2. Course content:
This course will cover a range of topics associated with managing the operations of a manufacturing or service organization. These include operations strategy, productivity, learning curves, project management, process analysis, job design and work measurement, forecasting, product design, manufacturing process selection and design, facility layout, service process selection and design, quality management, statistical quality control, supply chain management, inventory control, lean production, capacity management, material requirements planning (MRP), enterprise resource planning (ERP) systems, operations scheduling, synchronous manufacturing and theory of constraints, and operations technology. Other topics may be covered as time permits.
This course also serves as the midpoint assessment for
the
3. Student learning objectives:
The purpose of this course is to introduce and describe the concepts relevant to operations management. Students should leave this course with a basic understanding of the various decision situations faced by operations managers, and they should be able to apply quantitative tools of analysis to aid in making better decisions in many of these situations.
This course will provide students the opportunity to develop and practice the following competencies:
1. specialized business knowledge related to the field of operations management
2. written and oral communications skills
3. interpersonal competence, working well with others, and teamwork
4. managerial thinking and analysis skills
5. integrity and accountability
4. Student assessment criteria:
Assessment guidelines for this course are as follows:
1. Specialized business knowledge will be assessed by exams and written assignments, with an emphasis on quantitative approaches for problem solving.
2. Written communication skills will be assessed by essay questions on exams and written assignments, including an externally-evaluated writing assessment essay and a 10-20 page paper. The paper is the end product of a semester-long process that includes students working closely with the College’s Writing Fellows program.
3. Oral communications skills may be assessed by an evaluation of participation in class discussions.
4. Interpersonal competence and teamwork may be assessed by performance on group assignments, if any.
5. Managerial thinking and analysis skills will be assessed by questions on exams and written case analysis.
6. Integrity and accountability will
be reinforced and assessed by adherence to the
5. Additional information (optional):
Relevant professional organizations, including APICS: The Association for Operations Management, have Web sites and publications that are a useful source of information to supplement the textbook. In recent years, the best 8-10 papers each year have been identified by the instructors and submitted to the APICS international student paper competition, with local winners announced during the following fall semester. The choice of textbook will be made when the class if offered. An example of a recent text used for this class is Operations Management for Competitive Advantage, Richard B. Chase, F. Robert Jacobs, and Nicholas J. Aquilano, McGraw-Hill/Irwin, 11th edition, 2006.