ASHLAND
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Important Updates
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New Student Housing

Updated 7/1/2008

Services

The Office of Residence Life in conjunction with our partners at the university offers a number of services to residential students. Some of these services include:


CABLE TELEVISION: All rooms are equipped with active cable hook-ups.  Please notes that currently Ashland University's cable system does not support HD TVs.  You can bring an HD TV with you, but you would not see any enhancements when watching HD channels. NOTE: Any residential student experiencing difficulties with their cable service should contact the Office of Residence Life.  Please do not contact Armstrong directly for this (doing so will delay the response in service).  For a list of cable channels provided in every residence hall room, click here (click on Channel Line-Up on the left-hand side; Ashland's zip code is 44805). Ashland University's cable system does not support pay-per-view television.


COMPUTER LABS: All residential students have access to the computer lab in Patterson Hall.  For a complete list of hours and locations of all computer-related services, please consult Information Technology. Any student experiencing technical problems with anything computer-related (a residence room jack that does not work, problems accessing e-mail, etc.) should contact the Information Technology Help Desk at help@ashland.edu or at 419-289-5405.  Students can also submit a work ticket online at http://tech.ashland.edu/helpdesk-step1.php (students can also check the status of an open ticket through this website).

COUNSELING AND MEDIATION: Residence life staff members are trained and experienced in helping roommates resolve conflicts and can offer advice, support and formal or informal assistance. Additionally, staff members in the Counseling Center will help students pursue your academic and personal goals; personal counseling services are free to all students and are designed to enhance the quality of their university experience.

EMERGENCY RESPONSE: Resident assistants are on duty every weekday evening from 8:00 p.m. until 8:00 a.m. Contact information is posted in each building. On-duty staff members may also be contacted by calling safety services. Professional staff members in residence life are on call 24 hours per day, 7 days a week to respond to emergency situations involving students.  More information, including emergency information procedures for each building and details about subscribing to our text message system that will send you instant alerts regarding emergency situations, severe weather advisories, school closings, and major event cancellations, click here.

HEALTH AND SAFETY ROOM INSPECTIONS: Around midterms each semester, the residence life staff in each building will be inspecting each room to identify and address any health, safety, sanitation, and maintenance issues that may be present.

INTERNET ACCESS: Internet access is available in all student rooms. All rooms have an ethernet connection to the university's network and there is one connection provided per student in each room. All students are provided with a university e-mail address. Students are encouraged to bring their own personal computers. For more information, refer to Information Technology. NOTE: It is required that all students use the e-mail address, mailbox (if assigned) and voice mailbox (for residential students) provided to them by Ashland University. Correspondence sent to students using these mediums will be considered a legitimate attempt to contact a student. Any student experiencing technical problems with anything computer-related (a residence room jack that does not work, problems accessing e-mail, etc.) should contact the Information Technology Help Desk at help@ashland.edu or at 419-289-5405.  Students can also submit a work ticket online at http://tech.ashland.edu/helpdesk-step1.php (students can also check the status of an open ticket through this website).

LAUNDRY: Washers and dryers are located in each of the residence halls. Students may use quarters or money on their EagleCard to use these machines.  To add money to your EagleCard, click here.  NOTE: Only a EagleCard Cardholder can gain access to his or her account information. However, you do not have to be a EagleCard Cardholder to deposit funds into a EagleCard Cardholder's account.

MAIL SERVICE: Ashland University Mail Center is located on the ground floor of the Hawkins-Conard Student Center. Postal services available include stamps, envelopes, parcel postage shipping, first class, express and standard mail processing. On Saturdays, the service window is open with limited services available. The mail center may use more than one vendor for shipping express parcels and mail (UPS, FedEx etc.). Outgoing mail is taken to the Ashland Post Office at 3:30 p.m. each business day. Student mail is picked up from the post office in the morning Monday - Saturday and is distributed to student mailboxes by 10:30 a.m. on those days (excluding university and postal holidays). NOTE: It is required that all students use the e-mail address, mailbox (if assigned) and voice mailbox (for residential students) provided to them by Ashland University. Correspondence sent to students using these mediums will be considered a legitimate attempt to contact a student.

MAINTENANCE REQUESTS: The Physical Plant provides routine and emergency maintenance for residence halls. Students should report clogged drains, lights that do not work, desk drawers that are difficult to open, etc. to their resident assistant (RA).  The RA will submit a work order and someone will respond promptly.  Students should report emergency maintenance concerns to safety services immediately; examples include loss of electrical power in the room, strong smell of gas, no hot water, water leak, no heat, elevator entrapment, etc.

PARKING: Each student must purchase a parking permit from Safety Services in order to park on campus. You need to have your license plate number available. Once a car is registered, the Safety Services Office will provide you with a map that designates spots where you are allowed to park. More information is available here.

PROGRAMMING: Staff within the Office of Residence Life regularly offer programs to members of the Ashland community. These could be social, educational, or spiritual in nature. Residence life also actively supports the programming efforts of Student Activities, Athletics, Religious Life, Greek Life, and Recreational Services and other key departments on campus.

SECURITY: Ashland University is committed to providing an environment which inspires personal safety, educational growth and peace of mind. To see specific security services that we provide as well as a list of measures that students can take to help maintain the security of our facilities, click here.

TELEPHONE SERVICE: The university provides phone line connections and voice mail in residence hall rooms. For more information about telephone service, click here. NOTE: It is required that all students use the e-mail address, mailbox (if assigned) and voice mailbox (for residential students) provided to them by Ashland University. Correspondence sent to students using these mediums will be considered a legitimate attempt to contact a student.

VACUUM CLEANERS: Vacuum cleaners are available in each hall office. You may check one out during office hours. You will need to leave your student ID in the office at that time. There is no charge for this service. For a list of your area's office location, weekly hours, and phone number, refer to our Residence Halls.