The self-service password reset tool resets the following passwords for students, faculty and staff:
- ANGEL
- Ashland University Network password
- Datatel
- Eagleweb
- e-Academy software download
- Gmail/Google Apps
- MyAU Portal
- KBox
- WebAdvisor
NOTE: This tool does NOT reset any of the passwords for the following systems:
- Kronos
- Nursing applications
- The Office of Admissions' Eagles Landing
- Physical Plant work order system
Before you can use this tool to reset your password, you must enroll with the Reset Tool. Below are step-by-step directions on how to enroll.
How to Enroll
To start the process to enroll in the AD Self-Service Password Reset Tool, you will need to have Internet access.
- 1. Navigate to https://pass.it.ashland.edu/ and you will be presented with the below login window.
- 2. Type in your AD username and password.
- 3. Click on the “OK” Button. There will be a box indicating that you are not enrolled for the Password Reset Center.
- 4. Click on the “Enroll for Reset” button.
- 5. Use the drop down menus to select your challenge questions.
- 6. Type in the answer to each your challenge questions
- 7. You must create your own question and answer.
- 8. Click on the “Save” button.
- 9. After clicking on the “Save” button, you will receive a confirmation box that states you are enrolled.
- 10. You will also receive an E-mail confirmation that you are enrolled.
Downloadable Instructions
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How to change your AD password
To start the process to change your AD Password, you will need to have Internet access.
- 1. Navigate to: https://pass.it.ashland.edu/ and you will be presented with the below login window.
- 2. Type in your AD username and password
- 3. After typing in your password, click on the “OK” Button.
- 4. Click on the “Change Password” button.
- 5. Review the Domain Policy Requirements. These are rules that your new password needs to contain.
- 6. Type your current password into the Current Password field.
- 7. Type your new password into the New password field. Remember about the password rules from above.
- 8. Type your new password into the Confirm New Password field.
- 9. Click on the “Change” button.
- 10. After clicking on the “Change” button.
- 11. You will receive a message that you have changed your password successfully. OR
You will receive an error message that you have entered incorrect information and will need to resubmit your password.
- 12. You will also receive an E-mail confirmation that you have correctly changed your password.
Downloadable Instructions
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How to reset your password after expiration
You need to be enrolled in the AD Password Rest Tool, first and you will need to have Internet access.
- 1. Navigate to: https://pass.it.ashland.edu/ and you will be presented with the below login window.
- 2. Click on the “Cancel” button.
- 3. Click on the “Recover Your Account” button.
- 4. Read the agreement.
- 5. To proceed, you will need to click on the “I Agree” button.
- 6. Type in your Ashland University username.
- 7. Click on the “Submit” button.
- 8. Type in your answer to your challenge question.
- 9. Click on the “Submit” button.
Note: You will need to follow this step for all of your challenge questions.
- 10. After answering all your challenge questions, enter a new password and confirm your new password.
- 11. Click on the “Change Password” button.
- 12. You will receive confirmation of the change.
Downloadable Instructions
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