
A note from Curtis White, Vice President of Information Technology
The five functional areas within IT (Administrative Systems, Client Services & Technical Support, Infrastructure & Security, Instructional Technology Support and Web Services) are focused on supporting current technologies while always looking forward to see how new and emerging technologies can best benefit the University community. IT support is provided to all Ashland University locations including main campus, the regional centers, other instructional locations and several correctional institutions. We use a centralized Technical Support Center (Help Desk) process to receive and effectively route trouble reports and assess and rectify campus-wide issues when they arise. IT is an active participant in the governance process with several committees designed to help with communications, customer service, technology integration and adoption and change management. A comprehensive bi-annual customer satisfaction survey is performed and the results are used to improve our operations and services to the Ashland University community. We look forward to serving you and look forward to hearing your recommendations for new technologies and services. <<less Curtis White, |
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We receive many questions about logging into Ashland University services, connecting computers to the network and acquiring Microsoft Office. This FAQ pamphlet can answer many of these questions.
Information Technology's GMail information website has many answers to most asked email questions as well as tutorials, videos, and step-by-step instructions to use your Gmail, calendar, contacts, and tasks.
| Recent News | |
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IT Maintenance on Angel and Campus Internet Connection |
AngelIT will be applying software patches to the Angel system this Friday (2.10.12) from 10 pm to Midnight. The system will not be available during this time and a notification has been up on the Angel login page informing faculty and students of this maintenance window. Read More |
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Datatel Web Portal |
The Web Portal project is moving forward with implementation teams being formed, training being scheduled and systems being set up for the initial installation. A major Portal Planning meeting is scheduled for Feb. 14-15 for members of the implementation team. Read More |
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IT Article of the Week |
The EDUCAUSE 2011 Core Data Service Report: Highlights and Insights into Higher Education Information Technology Read More |
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IT Article of the Week |
The EDUCAUSE 2011 Core Data Service Report: Highlights and Insights into Higher Education Information Technology Read More |
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IT Articles of the Week |
Pros and Cons of Social Media in the Classroom (Campus Technology, 2012) There are many pros and cons of using (or allowing students to use) social media in the classroom. This brief article from Campus Technology highlights some of the benefits and challenges of using social media in the classroom and in other academic settings. Read More |
| Sun. | 11:00am - 5:00pm |
| M - F | 7:30am - 9:00pm |
| Sat. | 8:00am - 9:00pm |
Information Technology 100 Patterson Hall Ashland University 401 College Ave. Ashland, OH 44805 |
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Ext: 5405 Toll-Free: 1.866.434.5222 Fax: 419.289.5839 |
401 College Avenue
Ashland, OH 44805
419.289.4142 | 800.882.1548
