LibQUAL Survey |
Winners and Survey Information
Gift Certificate Winners
Congratulations to LibQUAL
survey responders Suzanne Weaver, Brooke Perren, and Westley
Lewis, who were randomly chosen to win $50.00 AU bookstore certificates.
Survey Information
Thank you to all students, faculty
and staff who participated in the LibQUAL library satisfaction survey that was available
on the library home page during March and April 2002. Ashland
University ranked 3rd among the fifty-six
participating OhioLINK institutions in the total number of responses.
What did the survey tell us about
AU library service in itself and in relation to other libraries which
participated in the survey? The
Association of Research Libraries, which processed the survey in cooperation
with Texas A&M
University, produced 302 pages of
analysis, statistics and charts. From
that data we have culled some useful information.
Ashland University Library users
ranked the library higher in 23 of 25 categories compared to users at the other
39 private four year colleges in Ohio.
Ashland University Library users ranked us lower than users at other OhioLINK
libraries in two categories: convenient hours and home/office accessibility.
The one comparison that showed the
greatest positive spread between patron perceptions at the AU Library and
patron perceptions at other OhioLINK libraries was the comparison of how well
the library instills confidence in users. We take some pride in that piece of
information
Undergraduate students, graduate
students, faculty and staff responded to twenty-five questions on library
service. Combining twenty five questions
with four categories of users produced one hundred identifiable library service
measures. The AU library was found to meet less than the
perceived minimum level of service in four of one hundred categories. Faculty
found us meeting less than minimum expectations in the comprehensiveness of our
print collection and in the completeness of our journal runs.
Graduate students also found us meeting
less than minimum expectations in the comprehensiveness of our print collection
and in the convenience of library hours. A view of representative survey
findings may be found at www.ashland.edu/library/libqual/survey.html.
Where we have met and in most cases
exceeded your minimum expectations, we want to widen the difference between your minimum expectations and our
service. Where we have not met minimum
expectations, we will take you opinions seriously. Thanks to all who made this a meaningful and
representative survey.
Bill Weiss
Library Director
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