Technical Support Center (TSC) Update

The TSC has implemented some changes to better serve our clients. We will be operating under each client's specific ticket number, which will allow us to provide information and updates on individual issues in a more timely and accurate manner. When calling in to the TSC to report a ticket, please have the following information readily available:

• Your name and username
• Phone number (or extension)
• Location/Building
• If a university-owned computer or other resource, the Inventory Control Number (ICN)
• A brief but detailed description of the problem and the impact

A ticket will be created by the TSC with a corresponding number. It is extremely important to keep track of this number – it can be found within Kbox and within any email sent from Kbox associated with that issue. When the ticket is created, the client will also be given the ticket number from a member of the TSC. When calling to check the status on an existing ticket, be sure to have the ticket number available so a member of the TSC can reference the issue quickly and accurately. The Ashland University student workers and staff of the TSC thank you for your assistance. Ticket status can also be checked online at https://kbox.it.ashland.edu/ .