FAQ

FREQUENTLY ASKED QUESTIONS

HOW DO I MAKE A RESERVATION?
Reservations for events are made by calling the Sales & Marketing Office at 419-289-5915. You may also e-mail your reservation request to Jim Misel, however, the reservation must be confirmed. The General Manager of Sales & Marketing will attend to all the details required for your event.

Campus groups are required to provide an account number in order to book an event.

ROOM CHARGES

There will be no room charge for a breakfast, lunch or dinner. Additional room charges will be required for coffee breaks or receptions not followed by a meal. Price determined by the Sales & Marketing Office. 

There is a room rental fee for non-University groups without purchase of a meal.
The rental fees are as follows:

1. Upper Convo - $1,500; Alumni Room - $500; Faculty Room - $500; Trustees Room - $500; Heritage Room - $350; President's Dining Room - $150

ARE DEPOSITS REQUIRED?
Deposits are required from any non-University group. Deposits are $350.00, and are non refundable. However they will be applied toward the final invoice of your event.

OTHER CHARGES

1. A 12% service charge and 6.75% tax will be added on to your food total.
   A linen charge will be added,price dependent on amount used.
   Centerpieces, dance floor, media will all have charges dependent on what is needed for a particular event.
   Corkage Fee $100.00
   Cut & Serve Cake $150.00
   Additional hour for room $250.00 per hour, if arranged prior to event.

HOW ARE EVENTS PLANNED?

Contact the Sales & Marketing Office at 419-289-5915 for event planning. Some events can be handled with a simple phone call or email, while others would be better served with an appointment and an office visit. The Sales & Marketing Office is located in the main level of Amstutz Hall (located next to the John C. Myers Convocation Center).

WHAT IS A GUARANTEE?

When making your reservations, please tell us approximately how many guests to expect. A final guaranteed number of guests at your event needs to be phoned in or e-mailed to the Sales & Marketing Office three (3) business days prior to the event. If the guaranteed number of guests increases within 72 hours of the function, every effort will be made to serve all guests. However, we may need to substitute menu items.

WHAT IF MY EVENT IS CANCELLED?

An event may be cancelled three (3) days prior to the event without incurring any additional cost. If it is cancelled after the three (3) days, you will be charged for the guaranteed number.

WHAT IS A CATERING CONTRACT?

After final arrangements are made for set up, food, service and other miscellaneous items, a catering contract specifies the date, time and location of the event, menu, cost per person, estimated number of guests, mode of service and payment. This contract is a binding agreement between you and the Sales & Marketing Office.

WHO IS THE CONTACT PERSON?

Please choose only one person to represent your group, make all plans and conduct all business with our office. This keeps confusion at a minimum, therefore guaranteeing a successful function.

HOW AM I BILLED?

For events priced per person, you will be billed for the guaranteed number of guests plus any additional guests served, all at the previously arranged price. If the event is priced a la carte, you will be billed for the prearranged amount plus any additional food ordered. Non-University Affiliated Events: Payment must be made within 10 days following the event or upon receipt of invoice.

CAN I BRING MY OWN DECORATIONS, SUCH AS CANDELA BRAS, VASES, ETC.?

Ashland University is not responsible for any losses or damages with this type of arrangement. We will take reasonable precautions, but ultimately we cannot take the responsibility for personal items provided by the customer. No confetti is allowed in the building.

WHAT EQUIPMENT IS AVAILABLE?

1. Dance floor
   Centerpieces
   Flip charts with markers
   Sound equipment*
   Laptop computer*
   Data projector*
   Easels
   *There is a $25.00 per hour technology fee.

CAN A GROUP BRING FOOD INTO THE CONVOCATION CENTER?

No food of any kind may be brought into the Convocation Center or the University Catering Service Facilities unless approved by the Catering/Conferences Services Director.

WHAT ARE THE CHAIR DIMENSIONS?