Information Technology

A note from Curtis White, Vice President of Information Technology

Welcome! The dedicated staff members and student workers in this department are committed to supporting the technological needs of all Ashland University students, faculty and staff members.

The five functional areas within IT (Administrative Systems, Client Services & Technical Support, Infrastructure & Security, Instructional Technology Support and Portal & Collaboration Services) are focused on supporting current technologies while always looking forward to see how new and emerging technologies can best benefit the University community.

IT support is provided to all Ashland University locations including main campus, the regional centers, other instructional locations and several correctional institutions. We use a centralized Technical Support Center (Help Desk) process to receive and effectively route trouble reports and assess and rectify campus-wide issues when they arise.

IT is an active participant in the governance process with several committees designed to help with communications, customer service, technology integration and adoption and change management. A comprehensive bi-annual customer satisfaction survey is performed and the results are used to improve our operations and services to the Ashland University community.

We look forward to serving you and look forward to hearing your recommendations for new technologies and services.

Curtis White,
Vice President of Information Technology