
A note from Curtis White, Vice President of Information Technology
The four functional areas within IT (Administrative Systems, Client Services & Technical Support, Infrastructure & Security, and Instructional Technology Support) are focused on supporting current technologies while always looking forward to see how new and emerging technologies can best benefit the University community. IT support is provided to all Ashland University locations including main campus, the regional centers, other instructional locations and several correctional institutions. We use a centralized Technical Support Center (Help Desk) process to receive and effectively route trouble reports and assess and rectify campus-wide issues when they arise. IT is an active participant in the governance process with several committees designed to help with communications, customer service, technology integration and adoption and change management. A comprehensive bi-annual customer satisfaction survey is performed and the results are used to improve our operations and services to the Ashland University community. We look forward to serving you and look forward to hearing your recommendations for new technologies and services. <<less Curtis White, |
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We receive many questions about logging into Ashland University services, connecting computers to the network and acquiring Microsoft Office. This FAQ pamphlet can answer many of these questions.
Information Technology's GMail information website has many answers to most asked email questions as well as tutorials, videos, and step-by-step instructions to use your Gmail, calendar, contacts, and tasks.
| Recent News | |
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ANGEL Moving to Active Directory Authentication |
On Wednesday, May 30th, the ANGEL Learning Management System at Ashland University will be changed to use a new authentication method called Active Directory ("A.D."). This change is a part of an ongoing process to standardize important systems on campus to the same authentication... Read More |
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CAmpus Wired Network Upgrade |
Through the summer, Information Technology will be completing an upgrade of the wired network infrastructure for main campus. This upgrade entails replacing all of Cisco switching and routing equipment with state-of-the-art Juniper devices. In addition to providing us with the latest features... Read More |
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Campus Wireless Upgrades |
The old wireless access points have been replaced with new Aruba wireless access points. In some areas this means slightly expanded coverage but in areas with no coverage before the upgrade will likely continue to have no wireless network access. To put wireless into these will require... Read More |
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Angel Learning Updates |
There are several updates happening with the Angel Learning system. Additional details will be posted on the Angel login page but a summary follows: Read More |
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New Gmail Password Update Solution |
On Monday April 23rd, the IT department implemented a software solution that updates your Gmail password anytime you change your network password. Read More |
| Sun. | CLOSED |
| M - F | 7:30am - 9:00pm |
| Sat. | 8:00am - 12:00pm |
Information Technology 100 Patterson Hall Ashland University 401 College Ave. Ashland, OH 44805 |
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Ext: 5405 Toll-Free: 1.866.434.5222 Fax: 419.289.5839 |
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Submit a ticket |
401 College Avenue
Ashland, OH 44805
419.289.4142 | 800.882.1548
