Student Health Center

Frequently Asked Questions

General

Where is your office located?
- The Safety Services office is located on the first floor of the Hawkins Conard Student Center at the intersection of King Road, Claremont, and College Avenues.

The office is open 24 hours a day, 7 days a week (including summer and holidays). During the night, the building is accessible through the doors at the footbridge and the doors facing King Road (adjacent to the Mail Center). Weekdays the office is staffed by a secretary, and a dispatcher. During the evenings, and on weekends, a dispatcher is available to assist you. Uniformed, unarmed officers are also available 24 hours a day.

Yes. A dispatcher will summons an officer to meet you where you are located, or if you prefer; meet you at the Safety Services office. In some cases, the dispatcher will also summons the Ashland City Police. Any person reporting a crime has the right to request police involvement.

Dialing 911 from any campus phone will be routed directly to the Safety Services dispatcher. The dispatcher may then route the call to the Ashland County 911 operator.

No. In fact, most of the service calls to the department are non-emergency in nature (i.e. locked out of a room, or vehicle needing jumpstarted, etc.)

Yes. The AU Locksmith will be notified of any lost key so that he may recore the lock. Doors are recored to enhance the safety of the room occupants.

The Health Center is closed and I need to see a doctor?
- In the event a member of the campus community needs transported to the hospital emergency room; Safety Services Officers will provide transportation (providing it is safe to do so). For more serious injuries, an emergency squad will be summoned. Officers are also trained in basic community first aid, and proper use of an AED (defibrillator).

Your response to an emergency depends on the nature of the emergency. To assist you in your appropriate response, please refer to the Emergency Operations Plan. In an emergency, effective communications are paramount. To assist you, the Safety Service office recommends you register your cell phone number with our Emergency Contact System. Communication resources also include the AU Website, e-mail notification and emergency notices posted in conspicuous places around campus.

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All colleges and universities are required to make available to the public crime statistics along with security policies for the institution. Ashland University publishes their information on our website. To access the crime statistics for the last three calendar years, refer to Crime Reports and Statistics. We also publish this information in written form. To request a hard copy please contact the Safety Services Office at 419-289-5766 or via e-mail at security@ashland.edu.

Students may only park in the lot designated by their assigned permit. At the end of the spring semester, returning students may reserve their permit for the following academic year. Students who will have senior status will have the first opportunity to reserve a permit. Juniors will have the next opportunity, followed by sophomores, and incoming freshman.
Student parking is adjacent to some of the resident facilities. Most students will not have more than a five minute walk to their residence hall.

Changing assigned lots is available after the initial vehicle registration period at the beginning of the fall semester, and is dependent on the number of available spaces in the requested lot. If no spaces are available, you must park in the lot your current permit allows

Visitors should stop by the Safety Services office to pick up a temporary visitor permit. When they do, a lot will be assigned (close to their destination). If your parents come down to visit, and they receive a ticket, simply bring the ticket to the Safety Services office for processing. Parents, and other bona-fide visitors, will have their tickets voided. There are also marked visitor spaces in some parking lots. The Arts & Humanities, Amstutz, and Bixler lots have marked visitor areas.

Anyone registered for, and attending, classes at AU is considered a student and is not eligible for visitor status. If you are a student commuting from home, you must still register your vehicle to receive a permit.

Do I need a permit if I am only taking evening classes?
- If all of your classes start after 5:00 p.m. (and you do not live in an AU residence hall) you are not required to purchase a permit.
- While you may park in faculty/staff designated areas after 5:00 p.m. (and on weekends) students are NOT permitted to park in marked visitor spaces, or lots.
- If you must be on campus during the day (i.e. appointment with your professor), then please stop by the Safety Service office to get a temporary permit.
- While evening students may not be required to register their vehicle, they should still review the parking regulations on this web site. Brochures are also available in the Safety Services office.