The Office of Residence Life in conjunction with our partners at the University offers a number of services to residential students. Some of these services include:
CABLE TELEVISION: All rooms are equipped with active cable hook-ups. Please note that currently Ashland University's cable system does not support High Definition TVs. You can bring an HD TV with you, but you would not see any enhancements when watching HD channels. NOTE: Any residential student experiencing difficulties with their cable service should contact the Office of Residence Life. Please do not contact Armstrong directly for this (doing so will delay the response in service). Ashland University's cable system does not support pay-per-view television.
COMPUTER LABS: All residential students have access to the computer lab in Patterson Hall. For a complete list of hours and locations of all computer-related services, please consult Information Technology. Any student experiencing technical problems with anything computer-related (a residence room jack that does not work, problems accessing e-mail, etc.) should contact the Information Technology Help Desk at email@example.com or at 419-289-5405. Students can also submit a work ticket online at https://kbox.it.ashland.edu/ (students can also check the status of an open ticket through this website).
COUNSELING AND MEDIATION: Residence Life staff members are trained and experienced in helping roommates resolve conflicts and can offer advice, support and formal or informal assistance. Additionally, staff members in the Counseling Center will help students pursue their academic and personal goals. Personal counseling services are free to all students and are designed to enhance the quality of their university experiences.
EMERGENCY RESPONSE: Resident Assistants are on duty Sunday through Thursday, from 8:00p.m. until 7:00a.m. and Friday and Saturday, from 9:00p.m. until 7:00a.m. Contact information is posted in each building. On-duty staff members may also be contacted by calling safety services. Professional staff members in residence life are on call 24 hours per day, 7 days a week to respond to emergency situations involving students. For more information, including emergency information procedures for each building and details about subscribing to our text message system, which will send you instant alerts regarding emergency situations, severe weather advisories, school closings, and major event cancellations, click here.
HEALTH AND SAFETY ROOM INSPECTIONS: Around midterms each semester, the residence life staff in each building will be inspecting each room to identify and address any health, safety, sanitation, and maintenance issues that may be present.
INTERNET ACCESS: Internet access is available in all students rooms. All rooms have an ethernet connection to the University's network. All students are provided with a University e-mail address. Students are encouraged to bring their own personal computers. For more information, refer to Information Technology. NOTE: It is required that all students use the e-mail address and mailbox (if assigned) provided to them by Ashland University. Correspondence sent to students using these mediums will be considered a legitimate attempt to contact a student. Any students experiencing technical problems with anything computer-related (a residence room jack that does not work, problems accessing email, etc.) should contact the Information Technology Help Desk at firstname.lastname@example.org or at 419-289-5405. Students can also submit a work ticket online at https://kbox.it.ashland.edu/ (students can also check the status of an open ticket through this website).
LAUNDRY: Washers and dryers are located in each of the residence halls. Laundry is free for students to use.
MAIL SERVICE: The Ashland University Mail Center is located on the ground floor of the Hawkins-Conard Student Center. Postal services available include stamps, envelopes, parcel postage shipping, first class, express and standard mail processing. On Saturdays, the service window is open with limited services available. The Mail Center may use more than one vendor for shipping express parcels and mail (UPS, FedEx, etc.). Outgoing mail is taken to the Ashland Post Office at 3:30p.m. each business day. Student mail is picked up from the post office in the morning Monday- Saturday and is distributed to student mailboxes by 10:30a.m. on those days (excluding University and postal holidays). NOTE: It is required that all students use the e-mail address and mailbox (if assigned) provided to them by Ashland University. Correspondence sent to students using these mediums will be considered a legitimate attempt to contact a student.
MAINTENANCE REQUESTS: Facilities Management and Planning provides routine and emergency maintenance for residence halls. Students should report clogged drains, lights that do not work, desk drawers that are difficult to open, etc. to their Resident Assistant (RA). The RA will submit a work order and someone will respond promptly. Students should report emergency maintenance concerns to safety services immediately; examples include loss of electrical power in the room, strong smell of gas, no hot water, water leak, no heat, elevator entrapment, etc.
PARKING: Each students must purchase a parking permit from Safety Services in order to park on campus. You need to have your license plate number available. Once a car is registered, the Safety Services Office will provide you with a map that designates spots where you area allowed to park. More information is available here.
PROGRAMMING: Staff within the Office of Residence Life regularly offer programs to members of the Ashland community. These could be socials, educational, or spiritual in nature. Residence Life also actively supports the programming efforts of Student Activities, Athletics, Religious Life, Greek Life, and Recreational Services as well as other key departments on campus.
SECURITY: Ashland University is committed to providing an environment which inspires personal safety, educational growth and peace of mind. To see specific security services that we provide as well as a list of measures that students can take to help maintain the security of our facilities, click here.
TELEPHONE SERVICE: Residence halls have phones in the common areas. Room phone lines may be activated by contacting the Information Technology Help Desk (419) 289-5405 or by filling out the online Opt-in form. Dial tone will be active in a few days and costs $25 per semester for activation.
VACUUM CLEANERS: Vacuum cleaners are available in each hall office. You may check one out during office hours. You will need to leave your student ID in the office at that time. There is no charge for this service.