Systems Administrator II - Information Technology
The Systems Administrator II is responsible for the secure and highly available operations environment supporting the students, staff, and faculty. The position will also direct the effort to install, maintain, administer, upgrade, and continuously improve the institution's operating environment to ensure ongoing reliability, performance, and security. This includes monitoring, responding to tickets, problems, planning, and data center maintenance. The Systems Administrator II will also help plan, design, and support IT infrastructure projects for the IT office as well as other business units.
Essential Position Duties and Responsibilities:
- Maintains, monitors, and supports the infrastructure environment and facilities.
- Coordinates and works on multiple cross-functional projects with potential of multiple concurrent users ensuring control, integrity, and accessibility.
- Manages institution VMware cluster by performing routine maintenance, maintaining data retention practices, and supporting DR solutions.
- Manages and maintains campus Active Directory environment, email, file and print, user creations and rights, GPO's, etc.
- Shares responsibility for core network infrastructure such as DNS, DHCP, and firewalls both hardware and virtual.
- Maintains all campus servers and networking hardware under control with appropriate OS and software patches and updates.
- Ensures documentation for systems is up to date, and all system changes are made using departmental change control procedures.
- Reports, recommends, and ensures infrastructure systems are secure. Will be required to analyze audit trails to detect violations, adherence, compliance, and security investigations.
- Assists in troubleshooting and maintaining network, server, and end user equipment.
- Monitors systems operating capacity in terms of disk space storage, and CPU utilization. May validate voice network configurations.
- Provides support for infrastructure connectivity or related network/communication issues. Administers SANs related to hardware, software, capacity management, backups, archival, DR, provisioning, installation, troubleshooting, design, and monitoring.
- Other duties as assigned by the Director of Infrastructure and Security.
- BS/MS in technical field, preferably in computer science, engineering or related. Associate's degree combined with certifications may be substituted.
- Requires three (3) to five (5) years of relevant experience deploying and/or administering infrastructure solutions.
- Knowledge and experience in Windows Server and Linux (System Administrator level).
- Knowledge and hands-on experience in network security products and technologies (i.e. firewalls).
- Experience with virtualization and containerization (i.e. VMware, Docker).
- Strong technical troubleshooting abilities and experience with systems, storage, and networking.
- Knowledge and experience with scripting (Bash, Python).
- Should be technically adept, capable of learning, maintaining and providing basic troubleshooting for various types of network infrastructure and security technologies.
- Must have organizational skills and be able to make sound decisions independently.
- Must possess excellent interpersonal, communications and collaborative skills and have experience working in a service capacity with direct customer interaction.
- Must be able to build team support as well as have the ability to work cooperatively with all levels of the university community.
- Ability to lift and move equipment up to 60 pounds.
- Availability via cell phone during normal working hours and after hours is a requirement of this position.
- Valid driver's license is required along with the ability to drive to remote campus locations and attend training as assigned.
- Evening hours or weekend work may be expected.
Please submit a cover letter, current resume, and contact information for three (3) professional references when applying. Review of applications will begin immediately and continue until the position is filled.
Hiring for this position is contingent on the availability of funding and/or available budget dollars.
Ashland University meets fully its obligation of nondiscrimination under federal and state laws and is actively committed to diversity in its workplace. Employment will require a criminal background check.