The dedicated staff members and student workers in this department are committed to supporting the technological needs of all Ashland University students, faculty and staff members.
The three functional areas within IT (Administrative Systems, Client Services & Technical Support, Infrastructure & Security) are focused on supporting current technologies while always looking forward to see how new and emerging technologies can best benefit the University community.
IT support is provided to all Ashland University locations including main campus, the regional centers, other instructional locations and several correctional institutions. We use a centralized Technical Support Center (Help Desk) process to receive and effectively route trouble reports and assess and rectify campus-wide issues when they arise.
IT is an active participant in the governance process with several committees designed to help with communications, customer service, technology integration and adoption and change management. A comprehensive bi-annual customer satisfaction survey is performed and the results are used to improve our operations and services to the Ashland University community.
We look forward to serving you and look forward to hearing your recommendations for new technologies and services.
We receive many questions about logging into Ashland University services, connecting computers to the network and acquiring Microsoft Office. This FAQ pamphlet can answer many of these questions.
Free and Discounted Software Available for Students, Faculty and Staff
Ashland University has partnered with Kivuto Solutions to be able to provide free and educationally priced software. The latest versions of Microsoft Office for Windows and Mac as well as Windows 10 are available for free. The website also lists several educationally-priced software titles for various majors. Visit the Software Download link in the MyAU Portal to get your software today!
Keep in mind the following tips for identifying and avoiding phishing scams:
- Check links in emails carefully. Never follow links that contain misspellings or that go to suspicious domains.
- Never download attachments that you weren't expecting.
- Watch out for a sense of urgency or the threat of consequences; they're used to rush you into acting without thinking.
- Make sure that the information in the email (sender, subject, content, signature, etc.) makes sense together. Watch out for discrepancies and poor grammar and writing.
- Verify the content of the email only by contacting the alleged sender using a published phone number, verifying the message in person, or by confirming the information in a separate publication. Never reply directly to the email.
Additionally, forward suspicious emails: email@example.com and from within GMail, please mark suspicious email as spam.
Regular Maintenance Windows
The Office of Information Technology reserves Saturday evenings from 10 p.m. through Sunday mornings at 8 a.m. for scheduled maintenance on the network and computer systems. While network and other services may be available during this time period, this is not guaranteed.