IT Resources

Password Reset

Reset Password

If you are having troubles with your network password, our Self-Service Password Reset Tool should be able to help you resolve it.

Purchase a Personal Computer


If you are looking to purchase a computer for college, check out the educational discounts that Ashland University can pass along from leading major computer manufacturers. Purchase a personal computer

Information Technology


The dedicated staff members and student workers in this department are committed to supporting the technological needs of all Ashland University students, faculty and staff members.

The three functional areas within IT (Administrative Systems, Client Services & Technical Support, Infrastructure & Security) are focused on supporting current technologies while always looking forward to see how new and emerging technologies can best benefit the University community.

IT support is provided to all Ashland University locations including main campus, the regional centers, other instructional locations and several correctional institutions. We use a centralized Technical Support Center (Help Desk) process to receive and effectively route trouble reports and assess and rectify campus-wide issues when they arise.

IT is an active participant in the governance process with several committees designed to help with communications, customer service, technology integration and adoption and change management. A comprehensive bi-annual customer satisfaction survey is performed and the results are used to improve our operations and services to the Ashland University community.

We look forward to serving you and look forward to hearing your recommendations for new technologies and services.

Bb Learn

FAQ Pamphlet

We receive many questions about logging into Ashland University services, connecting computers to the network and acquiring Microsoft Office. This FAQ pamphlet can answer many of these questions.

Free and Discounted Software Available for Students, Faculty and Staff

Ashland University has partnered with Kivuto Solutions to be able to provide free and educationally priced software. The latest versions of Microsoft Office for Windows and Mac as well as Windows 10 are available for free.  The website also lists several educationally-priced software titles for various majors. Visit the Software Download link in the MyAU Portal to get your software today!

Regular Maintenance Windows

The Office of Information Technology reserves Saturday evenings from 10 p.m. through Sunday mornings at 8 a.m. for scheduled maintenance on the network and computer systems. While network and other services may be available during this time period, this is not guaranteed.
In addition, services may be interrupted for short periods before 8 a.m. for system checks and equipment restarts. Any other maintenance outside of these reserved maintenance windows will be announced in advance in the Ashland University Campus Communications and all scheduled outages on the Learning Management System (Bb Learn) will be announced well in advance and posted on the Bb Learn system login page.
Unplanned and unscheduled system and network outages may be announced via campus email or text notification depending on length and impact of the outage. To sign up for text notifications or to check your status, please visit the Emergency Notification System webpage.

Hours of Operation

Spring Semester Hours
Monday 7 am - 7 pm
Tuesday 7 am - 7 pm
Wednesday 7 am - 7 pm
Thursday 7 am - 7 pm
Friday 7 am - 7 pm
Saturday 8 am - 2 pm

Information Technology
100 Patterson Hall
Ashland University
401 College Ave.
Ashland, OH 44805

Tel: 419.289.5405

Ext: 5405

Toll-Free: 1.866.434.5222

Fax: 419.289.5839

Submit a ticket

Mediasite Request Form

Technology on MyAU Portal

Training Calendar

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