Self-Service Password Reset Tool

Reset Password

The self-service password reset tool resets the following passwords for students, faculty and staff:

  • Ashland University Network password
  • Blackboard Learn
  • Colleague
  • GMail/Google Apps
  • KBox
  • MyAU Portal
  • OnTheHub software download
  • WebAdvisor

NOTE: This tool does NOT reset any of the passwords for the following systems:

  • Kronos
  • Nursing applications
  • The Office of Admissions' Eagles Landing
  • Physical Plant work order system (SchoolDude)
  • Simple Campus Housing (housing.ashland.edu)

Before you can use this tool to reset your password, you must enroll with the Reset Tool. Below are step-by-step directions on how to enroll.

How to Enroll

Downloadable Instructions

To start the process to enroll in the AU Self-Service Password Reset Tool, you will need to have Internet access.

  1. Navigate to https://pass.it.ashland.edu/ and you will be presented with the below login window.
    Enter your username and password
  2. Type in your AU username and password.
  3. Click on the "OK" Button. There will be a box indicating that you are not enrolled for the Password Reset Center.
  4. Click on the "Enroll for Reset" button.
  5. Use the drop down menus to select your challenge questions.
  6. Type in the answer to each your challenge questions
  7. You must create your own question and answer.
  8. Click on the "Save" button.
  9. After clicking on the "Save" button, you will receive a confirmation box that states you are enrolled.
  10. You will also receive an e-mail confirmation that you are enrolled.

How to change your AU password

Downloadable Instructions

To start the process to change your AU Password, you will need to have Internet access.

  1. Navigate to: https://pass.it.ashland.edu/ and you will be presented with the below login window.
    Enter your username and password
  2. Type in your AU username and password
  3. After typing in your password, click on the "OK" Button.
  4. Click on the "Change Password" button.
  5. Review the Domain Policy Requirements. These are rules that your new password needs to contain.
  6. Type your current password into the Current Password field.
  7. Type your new password into the New password field. Remember about the password rules from above.
  8. Type your new password into the Confirm New Password field.
  9. Click on the "Change" button.
  10. After clicking on the "Change" button.
  11. You will receive a message that you have changed your password successfully. OR
    You will receive an error message that you have entered incorrect information and will need to resubmit your password.
  12. You will also receive an e-mail confirmation that you have correctly changed your password.

How to reset your password after expiration

Downloadable Instructions

You need to be enrolled in the AU Password Reset Tool, first and you will need to have Internet access.

  1. Navigate to: https://pass.it.ashland.edu/ and you will be presented with the below login window.
    Enter your username and password
  2. Click on the "Cancel" button.
  3. Click on the "Recover Your Account" button.
  4. Read the agreement.
  5. To proceed, you will need to click on the "I Agree" button.
  6. Type in your Ashland University username.
  7. Click on the "Submit" button.
  8. Type in your answer to your challenge question.
  9. Click on the "Submit" button.
    Note: You will need to follow this step for all of your challenge questions.
  10. After answering all your challenge questions, enter a new password and confirm your new password.
  11. Click on the "Change Password" button.
  12. You will receive confirmation of the change.

How to reset your password with WebAdvisor

Downloadable Instructions

Please note that applicants, Continuing Education students, and Professional Development students should use this option. Other Ashland University students should use the other options above.

  1. Navigate to: https://pass.it.ashland.edu/ and you will be presented with the below login window.
    Enter your username and password
  2. Click on the "Cancel" button.
  3. Click on the "Recover Your Account" button.
  4. Read the agreement.
  5. To proceed, you will need to click on the "I Agree" button.
  6. Type in your Ashland University username.
  7. Click on the "Submit" button.
  8. A message stating "You are not a licensed user for this application will show. Navigate to https://webadvisor.ashland.edu.
  9. Click on "Account Information" in the lower right corner.
  10. Click on the "What's my login information" link.
  11. Type in your last name and either your Social Security Number OR your student ID number.
  12. Click on the "Submit" button.
  13. Choose an alternate email address from the drop down for a temporary password to be sent to.
  14. Log into that email account to see your temporary password.
  15. Log into https://webadvisor.ashland.edu with your username and temporary password.
  16. After doing so you will be prompted to change your password. This will be your new password and it will update for any of your Ashland accounts.