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Frequently Asked Questions

  • When I complete my course, will I automatically receive notification or a transcript?

When you complete a course, you can use WebAdvisor to see when the instructor has posted the grades (usually within 5 days of completion). At that point, you can order an official transcript from our Records and Registration office. THERE IS A FEE FOR TRANSCRIPTS.

  • How do I see what courses I am registered for or check my grades?

Ashland University has a student portal called WebAdvisor. Students can use WebAdvisor to view their courses, their grades, print account statements and grade reports. Click here for instructions on setting up your WebAdvisor account.

  • What if my grade isn't showing when I check WebAdvisor?

If you do not see a grade posted, but you feel it should be, please contact your instructor for your course. If you do not have contact information for the instructor, feel free to email us at pds@ashland.edu for help. 

  • How do I request my transcript?

Transcripts are requested through the Office of Records and Registration. Click here to be directed to their webpage. Please note: the transcript will be sent even if the grade has not been posted. Please make sure to check your grades using WebAdvisor.

  • How do I print a receipt for my course?

Ashland University has a student portal called WebAdvisor. Students can use WebAdvisor to view their courses, their grades, print receipts and grade reports. Click here for instructions on setting up your WebAdvisor account.

  • What is your policy on refunds?

With a letter of permission from the instructor and/or director, a class can be dropped with a refund within 3 days following initial registration. After 3 days, tuition is non-refundable.

  • What is the grading system for PD?

Most Professional Development Services class for graduate credit will be graded: S= Satisfactory (equivalent of B- or better) / U = Unsatisfactory (equivalent of C+ or lower)

If you have additional questions, please don't hesitate to email us at pds@ashland.edu.