Online Course Technical Support
Live Online courses use Cisco's WebEx Meeting Center platform to provide a rich classroom environment. Live Online courses feature two-way video and live audio. Disussions take place in real-time. Each participant can see and hear the others.
A broadband internet connection (cable, DSL, or 4G/LTE) is required. Minimum suggested downstream speed is 3.0 mpbs. Higher speeds are preferred. A hardwire Ethernet connection or WiFi compatible with IEEE standard 802.11n, 802.11ac, or higher is suggested.
Using WebEx on a mobile device or tablet requires the WebEx app, available from the Apple AppStore or Google Play store.
WebEx Meeting Center runs on most modern computers and tablets. It is supported on most tablets that run iOS, Android, or the full version of Windows.
Here are the specific system requirements for each platform:
Windows systems require at least an Intel Dual-Core CPU or AMD processor running at 2 GHz or higher. 2 GB RAM or higher is recommended.
- Windows 7 (32-bit or 64-bit)
- Windows 8 (32-bit or 64-bit)
- Windows 8.1 (32-bit or 64-bit)
- Windows 10
Windows OS support on Microsoft Surface Pro is supported.
Windows 7 remains supported for the moment. For security reasons, Windows XP and Vista are no longer supported. XP and Vista users will be unable to log in to WebEx.
Macintosh systems require an Intel Dual-Core CPU running at 2.xx Ghz or greater. 2 GB RAM or higher is recommended.
- OS X/macOS 10.13 or higher (High Sierra, Mojave, Catalina, or Big Sur)
Chromebook and Chrome OS are supported. The Cisco Webex Meetings Web App, which is available in the Google Play store, is required.
Apple iPhone, iPad, or iPod Touch
- iOS 10.0 or later
- Smartphones running Android OS 4.3 or higher
- Tablets running Android OS 4.3 or higher
Note: The performance of the WebEx app may vary based upon the processor type and speed of the Android device. Low-end or older Android devices may not fully support WebEx.
- Microsoft Internet Explorer 11 or higher
- Firefox (version 52 or higher)
- Safari 11 or higher (macOS only)
- Google Chrome (latest 32 or 64 bit version)
- Microsoft Edge (latest version)
Testing Your System
You can test your system's compatibility with WebEx prior to attending class. This is strongly suggested as a way to verify your computer's ability to successfully connect to the online classroom. To test your system, visit Cisco's WebEx Test online. Follow the directions to launch and join a test session. You may be prompted to install the WebEx software. This is normal and required. You should only need to install the software once.
Students new to the program, as well as those students who have recently acquired a new computer system or device, are welcome to contact us to set up a personal one-on-one WebEx orientation session. This is an excellent way to ensure the compatibility of your computer, to become familiar with the WebEx Training Center environment, and to identify any connection, software, or hardware problems prior to class. Contact us by email to set up an orientation session.
Joining a WebEx Session
Launching the Online Session
Students will receive an email invitation at their @ashland.edu address prior to the start of the course. This email, which comes from firstname.lastname@example.org, contains a link to the session. Simply click the link to join the session. Be sure to save the email or bookmark the link to the course. The video below explains more about the process.
Joining the Online Session on a Mobile Device
Joining the Audio Conference
Once you have joined the session, set up your audio connection. The video below explains how to join the audio conference using your computer's speakers, microphone, and internet connection. Students are expected to use the "Call Using Computer" option. The dial-in phone option should ONLY be used if an unexpected internet outtage or similar emergency would otherwise prevent you from participating in class.
If you have difficulty connecting to class, contact your course technical assistant (TA) by email first. The course TA can help you to resolve many common problems. Keep in mind that our TAs may not be able to help resolve all problems, particularly if your difficulties are related to your computer, operating system, or web browser. If our TA is unable to help you resolve your connection problem, you may contact WebEx technical support at (866) 229-3239.