Events

Jun
25

Join us for an address by Jennifer Keene, Professor of History at Chapman University, entitled American Patriotic Culture in World War I.

Jul
2

Join us for an address by Dr. Sarah Morgan Smith, Postgraduate Research Fellow at the James Madison Program at Princeton University, entitled Papists, Pacificsts, and Puritans: The 17th Century Religious Origins of American Independence.

Jul
9

Join us for an address by Dan Monroe, Associate Professor of History at Millikin University, entitled Understanding the Honor Culture of the Antebellum South.

Jul
16

Join us for an address by Lucas Morel, Class of 1960 Professor of Ethics and Politics and Head of the Politics Department at Washington and Lee University, entitled Frederick Douglass on Race, Liberty, and the American Creed.

Online Course Technical Support

Live Online courses use Cisco's WebEx Training Center platform to provide a rich classroom environment. Live Online courses feature two-way video and live audio. Disussions take place in real-time.  Each participant can see and hear the others.

System Requirements

A broadband internet connection (cable, DSL, or 4G/LTE) is required.  Minimum suggested downstream speed is 3.0 mpbs. Higher speeds are preferred.

Using WebEx on a mobile device or tablet requires the WebEx app, available from the Apple AppStore or Google Play store.

WebEx Training Center runs on most modern computers and tablets.  WebEx is not supported on Google Chrome OS (Chromebooks) or on Windows RT tablets. It is supported on Windows tablets that run the full version of Windows.

Here are the specific system requirements for each platform:

Windows

Windows systems require at least an Intel Core2 Duo CPU or AMD processor running at 2 GHz or higher.  2 GB RAM or higher is recommended.

  • Windows Vista (32-bit or 64-bit)
  • Windows 7 (32-bit or 64-bit)
  • Windows 8 (32-bit or 64-bit)
  • Windows 8.1 ( (32-bit or 64-bit)
  • Windows 10

Additionally, Windows systems should have Active X enabled and Java 6 or higher installed.  

For security reasons, Windows XP is no longer supported. XP users will be unable to log in to WebEx.

Mac OS X 

Apple Macintosh systems require an Intel processor.  PowerPC systems are not supported. 512 MB RAM or higher is recommended.

  • OS X 10.7 or higher (Lion, Mountian Lion, Mavericks, Yosemite, or El Capitan)

Apple iPhone, iPad, or iPod Touch

  • iOS 8.0 or later

Android Devices

  • Smartphones running Android OS 4.0 or higher
  • Tablets running Android OS 3.0 or higher

Note: The performance of the WebEx app may vary based upon the processor type and speed of the Android device.  Low-end or older Android devices may not fully support WebEx.

Windows Phone

  • Windows Phone 8 is not supported.

Browser Requirements

  • Microsoft Internet Explorer 7 or higher
  • Firefox (latest version - 32-bit fully supported; 64-bit version support is limited)
  • Safari 5 or higher (Mac OS X only)
  • Google Chrome (latest version, 32-bit or 64-bit)

JavaScript and cookies must be enabled.

Support for Microsoft's new Edge browser is limited and requires the download and installation of WebEx Temporary Folder Solution (follow the prompts when attempting to join a session via Edge). 

Testing Your System

You can test your system's compatibility with WebEx prior to attending class. This is strongly suggested as a way to verify your computer's ability to successfully connect to the online classroom. To test your system, visit Cisco's WebEx Test online.  Follow the directions to launch and join a test session. You may be prompted to install the WebEx software. This is normal and required. You should only need to install the software once.

Students new to the program, as well as those students who have recently acquired a new computer system or device, are welcome to contact us to set up a personal one-on-one WebEx orientation session. This is an excellent way to ensure the compatibility of your computer, to become familiar with the WebEx Training Center environment, and to identify any connection, software, or hardware problems prior to class. Contact us by email to set up an orientation session.

Joining a WebEx Session

Launching the Online Session

Students will receive an email invitation at their @ashland.edu address prior to the start of the course. This email, which comes from messenger@webex.com, contains a link to the session. Simply click the link to join the session. Be sure to save the email or bookmark the link to the course. The video below explains more about the process.

Joining the Audio Conference

Once you have joined the session, set up your audio connection. The video below explains how to join the audio conference using your computer's speakers, microphone, and internet connection. Students are expected to use the "Call Using Computer" option. The dial-in phone option should ONLY be used if an unexpected internet outtage or similar emergency would otherwise prevent you from participating in class.

Getting Help

If you have difficulty connecting to class, contact your course technical assistant (TA) by email first. The course TA can help you to resolve many common problems. Keep in mind that our TAs may not be able to help resolve all problems, particularly if your difficulties are related to your computer, operating system, or web browser. If our TA is unable to help you resolve your connection problem, you may contact WebEx technical support at (866) 229-3239.