FREQUENTLY ASKED QUESTIONS
HOW DO I MAKE A RESERVATION?
Reservations for events are made by calling the Sales & Marketing Office at 419.289.5915 (Jim) or 419.289.5186 (Carrie). You may also e-mail your reservation request to Jim Misel or Carrie Gough, however, the reservation must be confirmed. The General Manager of Sales & Marketing will attend to all the details required for your event.
Campus groups are required to provide an account number in order to book an event.
Room charges are not applicable for contracted events that including catering costs for plated or buffet meals. Room charges will be required for coffee breaks or receptions that do not include a full meal. Rental fees apply to non-University
There will be no room charge for a breakfast, lunch or dinner. Additional room charges will be required for coffee breaks or receptions not followed by a meal. There is a room rental fee for non-University groups without purchase of food and beverage. Rental fees and room capacities can be found here:
ARE DEPOSITS REQUIRED?
To officially reserve your event or catering service, a non-refundable deposit of $500 or 50 percent of the initial proposal (if under $500 total) is payable at the time of the contract signature. Our typical deposit schedule is outlined below:
|At Contract Signing||$500 or 50%, if proposal is <$500|
|90 Days prior to Event Date||Deposit equal to 50% of initial proposal|
|60 Days prior to Event Date||Deposit equal to 75% of initial proposal|
|30 Days Prior to Event Date||Deposit equal to 90% of initial proposal|
|Within 10 days from the date of the post-event||Remaining balance of final invoice|
OTHER CHARGESA 12 percent service charge and local sales tax will be added on to your food total.
A linen charge will be added, price dependent on amount used.
Centerpieces, dance floor, media will all have charges dependent on what is needed for a particular event.
Corkage Fee $100
Cut & Serve Cake $150
Additional hour for room $150 per hour, if arranged prior to event.
HOW ARE EVENTS PLANNED?
Contact the Sales & Marketing Office at 419.289.5915 (Jim) or 419.289.5186 (Carrie) for event planning. Some events can be handled with a simple phone call or email, while others would be better served with an appointment and an office visit. The Sales & Marketing Office is located in the main level of Amstutz Hall (located next to the John C. Myers Convocation Center).
WHAT IS A GUARANTEE?
When making your reservations, please tell us approximately how many guests to expect. A final guaranteed number of guests is required seven days prior to the date of your event. After this date, you will be charged 100 percent of your guaranteed number of actual count. If the guaranteed number of guests increases within 72 hours of the function, every effort will be made to serve all guests. However, we may need to substitute menu items.
WHAT IF MY EVENT IS CANCELLED?
Any cancellations will result in forfeiture of the initial $500 deposit, and depending upon the time of the cancellation may also result in payment of agreed food and beverage costs. If client cancels the reservation for the event within seven days of the event, client will be invoiced for 100 percent of the agreed event cost.
WHAT IS A CATERING CONTRACT?
At the time of reservation, a catering contract which is a binding agreement between you and the Sales & Marketing Office which specifies the date, time, location, mode of service and payment. You can download a copy of the catering agreement.
WHO IS THE CONTACT PERSON?
Please choose only one person to represent your group, make all plans, and conduct all business with our office. This keeps confusion at a minimum, therefore guaranteeing a successful function.
HOW AM I BILLED?
For events priced per person, you will be billed for the guaranteed number of guests plus any additional guests served, all at the previously arranged price. If the event is priced a la carte, you will be billed for the prearranged amount plus any additional food ordered.
Non-University Affiliated Events: Payment must be made within 10 days following the event or upon receipt of invoice.
CAN I BRING MY OWN DECORATIONS, SUCH AS CANDELA BRAS, VASES, ETC.?
Ashland University is not responsible for any losses or damages with this type of arrangement. We will take reasonable precautions, but ultimately we cannot take the responsibility for personal items provided by the customer. No confetti is allowed in the building.
WHAT EQUIPMENT IS AVAILABLE?Dance floor
Flip charts with markers
*There is a $25 per hour technology fee.
CAN A GROUP BRING FOOD INTO THE CONVOCATION CENTER?
No outside food or beverage may be brought into the Convocation Center or the University Catering Service Facilities without written approval by the Catering/Conferences Services Director.
WHAT ARE THE CHAIR DIMENSIONS?