SOAR Network banner with eagle and rising star

Having trouble logging in?

Can you login to anything at AU or is it just SOAR? - If it is just SOAR then follow the troubleshooting steps here -  Clear your cookies and web browser history and try again and be sure you are using full AU email and password. If that doesn't work, you can sign in "incognito" (Ctrl+Shift+N) or try a different web browser. 

If this still is not working, or you are unable to log in to anything at AU, put in a ticket with IT at AU (https://kbox.it.ashland.edu/).

Features of the SOAR Network

  • 24/7 access to schedule appointments online with your professional academic advisor and services through the My Success Network

  • Receive appointment reminder emails and/or text messages so you never forget an appointment

  • Receive email notifications from your instructors regarding your academic performance in class.

    • Advisors and campus services may reach out to help connect you to the appropriate resources

  • Protected under the Family Educational Rights and Protection Act (FERPA)

Three things students should do in the SOAR Network:

  1. Upload your picture and set your email preferences.
    Make it easier for your instructors and advisors to get to know you and stay in contact. Upload a photo so they will recognize you.

  2. Connect to people who can help you.
    Your Success Network shows your assigned advisor, instructors, and others who are directly connected to you. Each person’s contact information and appointment scheduling options are visible to you. Browse the Services Catalog to find other offices available to you.

  3. Stay on track.
    Use your Dashboard to stay on top of upcoming appointments and recommendations from your instructors and advisors.

SOAR Network Training Videos

SOAR Network Student FAQs

Who can I ask when I need help with login issues?

First be sure you have used all of the Trouble shooting steps: Clear your cookies and web browser history and try again and be sure you are using full AU email and password. If that doesn't work, you can sign in "incognito" (Ctrl+Shift+N) or try a different web browser. If you still cannot login complete an AU, IT Ticket Click Here.

What if I need help and do not know who to ask?

Go to your Dashboard Page in SOAR Network and click on the Red Hand for Raise Your Hand. Click on the link to fill out the Help Survey. This will be routed to the appropriate AU staff appropriate for your question or concern. They will reach out to you within 24 hours or less.