Image
Your Eagle Card…now available in Apple Wallet, Google Wallet, and Samsung Wallet!
The Eagle Mobile ID is available to all enrolled students and current employees. Tap your iPhone, Apple Watch, Samsung Galaxy, or other eligible Android phones at readers across campus to conveniently use your Eagle Mobile ID. Your Eagle Mobile ID acts just like your physical card and now you can add it to your preferred digital wallet.
Getting Started
Minimal set up is required to use your Eagle Mobile ID. Most users can begin using their Eagle Mobile ID on their phone in minutes. An approved photo is required.
Photo Submission/Preparation
For new students only. Returning students and faculty/staff will already have their ID photo in their account.
- Once you have received your Ashland University username and password, please submit your photo to be displayed on your Eagle Mobile ID:
- Should be cropped slightly above head to middle of chest.
- Should be taken against a plain, light background.
- Must be a color photo.
- Must not include sunglasses or hat.
- Must be positioned directly facing the camera.
- Eyes should be open and looking at the camera.
- Upload a photo for your Eagle Mobile ID through your eAccounts profile.
- If you haven’t done so already, set up your Username and ID Number and multi-factor authentication login.
Setup & System Requirements
- Please note that "NFC and contactless payments" must be enabled under Settings -> Connections.
Using Your Mobile ID On and Around Campus
- Door Access
- Library
- Dining Facilities
- Bookstore
- Campus Activity Board Events
- Off-campus Partnered Business Discounts
Name information on the Eagle Mobile ID comes to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the Eagle Mobile ID on your phone within 48 hours.
- Account balances are currently only displayed on Apple & Samsung Galaxy devices
- If your account balances are $0, they will not display until funds are added.
- If you have available funds that are not displaying, please contact the Eagle Card Office at 419-289-5433 or email eaglecardoffice@ashland.edu.
A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.
Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Eagle Mobile ID.
As with your physical Eagle Card, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Ashland University, your credential will stay active and update accordingly.
Frequently Asked Questions
Contact the Eagle Card Office at: 419-289-5433 or eaglecardoffice@ashland.edu.
Instructions can be found at https://pass.it.ashland.edu.
Instructions can be found in the Tech Support Center Knowledge Base under Adding Microsoft MFA Passwords.
Once you add the mobile ID card, your plastic card will no longer work. We recommend you retain your physical Eagle Card in a secure location as it can be reactivated at the Eagle Card office should a device get lost or stolen.
Once you add the mobile ID card, your plastic card will no longer work. We recommend you retain your physical Eagle Card in a secure location as it can be reactivated at the Eagle Card office should a device get lost or stolen.
Yes, you will need to install the updated version of the Transact eAccounts mobile app.
On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.
Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.
Because Eagle Mobile ID can only be active on a single device, it is highly recommended to uninstall the Eagle Mobile ID app on your old phone before installing on the new phone. If you need any assistance, please reach out to the IT department at 419-289-5405 or the Eagle Card office at 419-289-5433.
Securing Your Account
- During regular business hours, contact the Eagle Card Office at 419-289-5433 to notify us to deactivate the Eagle Mobile ID. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
- If applicable, identify the fraudulent activity: For purchases, contact the Eagle Card Office (Email: eaglecardoffice@ashland.edu) and report the suspected fraud. If door access was involved, contact Safety Services (Email: dispatcher@ashland.edu, Phone: 419-207-5555).
- In the Transact eAccounts app:
- Click the settings gear in the upper right corner.
- Select the Card Management option.
- Choose the credential you want to deactivate and toggle it off.
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
- In the Transact eAccounts web version:
- Select Card Services
- Select Deactivate Card
- Select the credential to deactivate and click on “Deactivate Card”
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
- Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472
- Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at https://smartthingsfind.samsung.com/
To reactivate a found device that was suspended, perform the following steps:
In the Transact eAccounts App:
- Click the settings gear in the upper right corner.
- Select the Card Management option.
- Choose the credential you want to reactivate and toggle it on.
- You will receive a confirmation email. Only the selected card will be reactivated.
In the Transact eAccounts Web Version:
- Select Card Services
- Select Activate Card
- Select the credential to reactivate
- You will receive a confirmation email. Only the selected card will be reactivated.